Training

Our holistic approach to training development and administration is created using comprehensive  concepts and proven instructional design and training development methodologies. Our team has decades of experience in this arena, which enables LSM Consulting to build high-impact training programs across all relevant functions and topic areas for our clients. 

 

We provide end-to-end training administration support, including system implementation support and development of related processes, curriculum development, ongoing administration of curricula, training and users, as well as compliance monitoring and reporting. We focus on assigning curricula appropriate to all roles within the organization, ensuring that all employees are well trained and compliant with ever-changing regulations. 

 

Our proprietary approach to on-boarding development employs a blended learning format and combines traditional instructional design principles with interactive group activities and gamification to onboard new employees in an effective and engaging way that supports knowledge transfer and retention. Our approach supports delivery of required training while ensuring continuous improvement and a built-in mechanism to support training compliance and inspection readiness.

 

Our cutting-edge training solutions include rapid e-learning development and high quality training video production

CASE STUDY

A medical safety organization came to us with the request that we facilitate their internal training program, noting concerns that training within the company was being delivered inconsistently, in silos, and most often as one-offs. Because the training that did occur was rarely tracked, they did not have a clear sense of who was being trained, when, and on which topics. 

One corrective and preventive action (CAPA) in particular stipulated that employees must receive a specific training every six months. This meant that we needed to develop a training program for them that was available on an ongoing basis and could be tracked and updated easily.

The LSM Consulting team designed an on-boarding program that was uniquely adaptable: it was structured in such a way that it could be continuously updated, maintained and tracked, with little effort from the organization. 

 

To do this, we conducted an initial inventory assessment of all the training within the organization and assessed which courses could be optional, which needed to be mandatory, which programs needed to occur on a regular basis and which could occur less frequently.

Based on our findings, we created a one-day program that included interactive activities, assessments, games, team building opportunities, and a survey at the end to collect employee feedback. Any portion of the material that needed to be ongoing was included with the eLearning module. The one-off training was removed, and we implemented a program that could be delivered every six months.

 

After the first training session, we sat down with the company and walked through a “lessons learned” session to determine what could stay as-is, how we could pull through content to make it shorter, and how we could give the learners an opportunity to teach back what they had learned. We also added new content where appropriate.

Initially, the LSM team delivered the training, but our ultimate goal was to train the subject matter experts (SMEs) to deliver the training on their own. The second time the training was delivered, the LSM team sat in the back of the room and functioned as a resource for the SMEs as they delivered the training. By the third time the training was delivered, the company was able to confidently offer it on their own.

We were proud to learn that though the training was optional for company employees the second time it was delivered, all thirty-five employees who had attended the first round came back because they found it so valuable. We were soon asked to develop a similar program to be delivered company-wide, and that program is still being delivered regularly, three years later.

LSM Consulting is a safety and training consultancy working in the pharmaceutical and medical device sectors. It has been operating in the United States serving international clientele since 2008.

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